1. Return Eligibility
If you are not satisfied with your purchase, you may request a return within 3 days of delivery.
To be eligible for a return, the item must be unused, in its original condition, and in original packaging.
2. Replacement Policy
We offer replacements in the following cases:
- Damaged or defective product
- Wrong item received
To request a replacement, please contact us within 3 days of delivery with clear pictures or videos as proof.
3. Non-Returnable Items
The following items are not eligible for return or replacement:
- Used or worn items
- Items without original packaging
- Customized or made-to-order products (unless damaged or defective)
4. Return Process
To initiate a return or replacement:
- Contact us via email or WhatsApp within 3 days
- Provide your order number and reason for return
- Our team will guide you through the process
5. Shipping Costs
- Customers may be responsible for return shipping charges (unless the product is damaged or incorrect)
- Original shipping charges are non-refundable
6. Refund Policy
- Refunds (if applicable) will be processed after we receive and inspect the returned item
- Refund method will be decided based on the payment type (bank transfer or store credit)
7. Late or Missing Requests
Any return or replacement request made after 3 days of delivery will not be accepted.
8. Contact Us
For return or replacement requests, contact us:
Email: info@trendingtreasureshub.com
Phone: 0331-2246793